Please Read

KIT INSPECTION AND CLAIMS POLICY.

  • Please inspect the contents of your kit immediately upon receipt, including all runners and components. If you find any missing parts, notify us before beginning assembly, and be sure to take clear photos of all unused runners.
  • We are unable to process claims for kits that have been partially or fully built, even if you do not plan to build the kit right away.
  • This inspection process helps us verify any issues and arrange replacement parts if necessary. Please note that we cannot offer replacements, returns, or refunds after 30 days from the date of delivery.

PRE-ORDER GUIDELINES.

  • Go to SHOP, browse and checkout the product you want to pre-order.
  • Pricing information such as down payment and full payment is displayed on the product page.
  • Items with no down-payment are on first pre-order, first priority basis.
  • PM us on our Facebook page and send your Order # to confirm slot.
  • Facebook Page: Hobby Planet
  • You can settle your payment thru GCash, Bank Transfer or by visiting our physical store.
  • Then send screenshots of your payment to or FB Hobby Planet or thru hobbyplanetph@gmail.com.

PRE-ORDER POLICY

  • Pre-order are subject to manufacturers actual release date.
  • Down-payment are non transferable or refundable.
  • Delays and product cancellations from manufacturers are beyond our control.
  • ETA (estimated time of arrival) is for reference only, actual arrival dates may be late or early.
  • Some pre-order items are subject to allocation, in an event of stock shortage, customers who placed their orders/deposits first will be prioritized, deposits will be refunded to those who didn’t make the allocation.

FIRST RELEASE

  • Please note that the first release of new items may be limited, and in some cases it may not be possible to fill all orders at the time of its initial release. Any order not filled at the time of the initial release will be filled by subsequent restocks, but we recommend placing an order as soon as possible for your best chance to receive a piece from the first release!

BACK-ORDERS

  • Items in back-order are available at our local supplier and can be restock every 1 to 2 weeks.
  • No down-payment required.
  • ETA is 1 to 2 weeks
  • Payment can be settled when the item is available for pick up or shipping.
  • Reservation for the item is only 5 days upon arrival at the store.

STORE LOCATION

  • Hobby Planet, G17, Plaza Cristina, Dolores, City of San Fernando, Pampanga, Philippines
  • Map: Google Map
  • Monday – Sunday: 10:30am to 6:30pm
  • Inquiry: +63 956 518 8392 (Call Only)(Shop Hours Only)

SHIPPING / COD